Community pharmacist's perspective regarding patient-centred communication in conjunction with pharmaceutical practice: A cross-sectional survey

Effective communication between pharmacists and patients is essential for therapeutic success. The pharmacist's perspective may differ from that of the patient in terms of effective communication. Our study aimed to assess the communication efficiency in the pharmacist-patient relationship from the pharmacists’ perspective. We hypothesize that the community pharmacist's perspective can lead to relevant aspects of patient-centred communication and their profession. A cross-sectional study was conducted through an online questionnaire addressed to pharmacists. A number of 506 questionnaires were collected, evaluated, analyzed and interpreted. The questionnaire focused on the following main issues: degree of job satisfaction, essential skills of a pharmacist working in a community pharmacy, different aspects of pharmacist-patient communication, shared decision-making, patient monitoring plan and other elements related to a patient under treatment (healthy lifestyle, receptivity to counselling, loyalty and appreciation of pharmaceutical services). The pharmacist's efficiency in communication with the patient and professional education were also targeted in the study. There are no significant differences between job satisfaction in women compared to men. However, the job satisfaction increases with the average age. Caregiver, communicator and life-long learner were identified as essential skills of a pharmacist. Pharmacists participating in the study generally perceive themselves as good communicators with the patient. Nevertheless, many particular aspects of communication with patients can be greatly improved. The lack of training in the spirit of the ?patient-centred communication” concept has been identified. Still, more than a third of the respondents are missing the need for professional training. A periodic evaluation of the efficiency of pharmacist-patient communication in the community pharmacy is necessary. The degree of subjectivity of the pharmacist from this perspective and self-sufficiency would be significantly diminished if the pharmacists had access to the results of the periodic evaluations.     

“医者仁心”的解读

"医者仁心"是对医学人文内涵和人文价值的生动概括。针对当今的医疗现状和医患关系表现,从生命认知、生命敬畏和医患交往三个维度上来解读这句话的丰富蕴涵,是培养医德境界和医德智慧的必要视角。这三个维度体现在由"仁心"所发展出的爱心:对生命的尊重和同情;智心:对生命的智慧与觉解;诚心:医患交往中的推己及人。     

院前急救纠纷的伦理学思考

通过对一例院前急救纠纷发生的原因以及涉及的医学伦理学问题进行分析,发现在院前急救中医疗知情权问题、院外死亡的尸体处理问题、院前急救中的医疗收费问题等方面易产生医疗纠纷。为此提出避免院前急救医疗纠纷的一些建议:准确评估病情、弄清周边人员身份、及时与警方或调度中心联系、提高急救人员的综合素质以及完善急救诊疗记录。此外,急救人员的医疗行为要坚守相应的医疗法规和伦理学原则,以病人利益为出发点,提高抢救工作质量,从而促进医患关系和谐,减少医疗纠纷。     

心理学在眼科门诊医疗投诉处理中的应用

结合近年来医疗投诉处理的经验,总结出眼科患者在就医过程中不仅需要医疗诊治,更需要医院的人性化关怀和个性化的诊疗服务,从而提出将心理学知识运用于医疗投诉处理工作中去,从心理学的角度分析问题,解决问题,使矛盾在沟通交流中化解,重新建立起患者对医院的信任,从而营造出和谐、融洽的医疗环境。     

高新医疗技术应用中的伦理冲突与对策

针对高新技术在医学领域的广泛应用现状,从医患情感淡化、医患关系物化、人文关怀弱化、医患关系激化、生存状态异化等方面,探讨了高新技术应用面临的伦理问题,同时指出应从加强人文素养培育、增强社会责任意识、开展高新技术宣教、强化绿色医疗理念、推动卫生体制改革、把握科学发展方向等方面入手,引导高新技术的研发和应用向更加科学、更加符合自然规律的方向发展。     

人性化医疗服务在癌症诊治中的应用

人性化医疗服务应从"空姐式"、"亲友式"向更高层次的"诚信式"医疗服务发展。人性化医疗服务需贯穿癌症诊疗的全过程,医务工作者不仅要关注患者的心理感受、生理需要和人格尊严,还要提高癌症治愈率、延长患者生存期、提高其生活质量。同时人性化医疗服务还需要医务人员加强医患沟通,不断学习,提高职业道德和医学技术水平。     

提高HIV感染者/艾滋病患者药物治疗依从性的研究进展

高效抗逆转录病毒治疗(Highly Active Antiretroviral Therapy,HAART)是目前治疗艾滋病的主要方法。这种治疗方法要求患者要具备很高的服药依从性。我国关于HIV感染者/艾滋病患者药物治疗依从性的研究刚刚起步。在综述了HAART的必要性、评估方法、我国HAART依从性水平、影响因素以及提高依从性水平的策略后,提出提高我国HAART依从性的策略包括:加强健康教育,提高患者用药知识;完善提醒服务,加强用药监督;构建良好医患关系,提供社会支持;加强随访。     

沟通技能的培养在诊断学教学中的重要性及实施策略

良好的沟通是和谐医患关系的关键,沟通技能的掌握对医学生实习及今后工作都至关重要。改变医学生沟通技能薄弱的现况,更要求应当从校内诊断学教学就开始重视并具体实施。     

互联网平台在心肺复苏教学中的应用

目的探讨互联网平台应用于心肺复苏(CPR)教学的效果。方法将昆明医学院2007、2008级临床本科学生随机分为两组。对照组98名学生,在CPR教学中采用传统教学法;观察组99名学生,在传统教学法基础上,应用互联网平台进行教学。课程结束后对两组学生进行考核,比较两组学生CPR理论考试和实际操作考核成绩,并调查学生对互联网平台在CPR教学过程中应用的认可程度。结果观察组与对照组平均CPR理论考试成绩分别为(88.2±8.0)分和(78.8±9.1)分,差异有统计学意义(P<0.05);CPR实际操作考核成绩分别为(86.2±5.0)分和(78.3±5.5)分,差异有统计学意义(P<0.05);100%的学生喜欢并接受互联网平台教学。结论互联网教学平台可明显提高CPR理论和实际操作的教学效果,并得到学生的认可,可以明显激发医学生的主动学习兴趣。